Trackk — Privacy Policy
Last updated: November 12, 2026
Trackk is operated by Mtnpros inc. in Canada ("Trackk", "we", "us"). This policy explains what information the Trackk app and services collect, why we use it, where it goes, and how you can delete it.
Information we collect
- Account and consent information: email address, account identifier, plan, feature usage allowances, and your coaching-improvement consent choice.
- Ride and fitness information: motion and orientation from attached sensors and your phone, pressure/altitude, equipment details, the hardware identifier of a claimed Trackk sensor, ride events, and the summaries created from that information.
- Precise location: GPS route, speed, distance, and altitude from the moment you get ready to record until the ride ends, including while the screen is locked or Trackk is in the background. Android shows a notification for the whole recording. On iOS, recording continues with the screen locked only when you allow location access Always. Android also requires location access before Trackk can search for Bluetooth sensors and cameras; the search itself does not record your location. If you link a DJI camera, Trackk sends your location to it during a ride so it is saved with your videos. Trackk does not collect location when you are not getting ready to record or recording.
- Health information: optional heart-rate information from Apple Health/Apple Watch when you enable that feature. Trackk does not write data to Apple Health.
- Content you provide: riding videos, coaching notes, and optional rider-profile details you choose to submit for coaching, such as age range, height, weight, experience, equipment, stance, and goals.
- Diagnostics: app version, platform, launch or foreground heartbeat, sync status, stuck-work count, and limited crash or screen-failure details. We do not use advertising identifiers.
How we use it
- Record, replay, back up, and restore your rides.
- Calculate ride measurements and personalize requested coaching.
- Authenticate your account, apply feature allowances, and provide support.
- Find crashes, failed screens, and stuck uploads so we can keep the app reliable.
Storage and service providers
Ride files begin on your phone. When you are signed in, private cloud copies and account records are stored with Supabase. Videos and generated coaching media are processed and stored on Microsoft Azure. A coaching request may be sent to the active artificial-intelligence provider, including Google Gemini or Anthropic Claude, only to produce the service you requested. These providers process information for us under their service terms; they do not receive permission from Trackk to advertise to you.
Sharing, advertising, and training
- We do not sell your personal information, show third-party ads, or track you across other companies' apps or websites.
- We share information only with service providers needed to run Trackk, when you direct us to, or when law requires it.
- We do not use your ride or video content to improve coaching models without your explicit consent in the app or website. You can use recording, backup, and reviews without opting in. If you opt in, training material is de-identified before that use.
The member invitation campaign asks you to select separate recorded-data and promotional-email permissions, then verify your email. Neither choice is preselected. Ordinary purchases and ordinary accounts do not require joining the campaign. After verification, you can change your choices in email and data preferences or contact support@trackk.pro. Withdrawing consent does not cancel an invitation code you have already earned.
Website measurement
On this website, we count page views, package selections and checkout steps using only the page category, sensor count and a named campaign source. We do not send form contents, contact details, full URLs or a persistent visitor identifier to this measurement service. Browser Do Not Track and Global Privacy Control disable browser event collection. Verified test payments are counted separately from real sales.
Trackk Pro program applications
When you apply to the Trackk Pro program on this website, we collect:
- Contact details: name, email address, country or region, shipping address, and, if you provide them, phone number, a social media account, a portfolio or website link, and a message.
- Experience: roles, sports, and years of experience in each.
- Qualifications and athlete records: association or federation, level, and, if you provide them, a membership number and a public link.
- Application records: the form language, the program terms version and when you accepted it, your confirmation that you are 18 or older, the version of this notice and when you acknowledged it, and whether you chose the separate public listing and, if so, when.
We use these details to review your application and to contact you about the program. We use your shipping address only to ship you products if your application is accepted. Trackk staff review applications. Applications are stored in Trackk's database with Supabase.
We also share application details with the collaboration tools our team uses to review them, such as Slack. These providers may store information outside Canada.
We list you publicly only if your application is accepted and you selected the separate, optional ambassador listing. A listing shows only your name, role, sports, and public page. Your contact details and session data are never listed. To withdraw listing consent, email support@trackk.pro.
We keep every application, including declined ones, until you ask us to delete it. To access, correct, or delete your application, email us as described in Access, correction, and questions.
Retention
Recordings on your phone remain there until you delete them or remove the app. Account records, backed-up rides, and coaching reviews remain while your account is active so you can restore or reopen them. We remove cloud account data when account deletion is completed, except limited records we must retain for security, fraud prevention, legal obligations, or records that have been de-identified so they no longer identify you.
Your choices and deletion
- You control system permissions for Bluetooth, location, motion, Health, notifications, and photos/videos in your phone settings.
- Deleting a ride in the app removes the phone copy. The app identifies separately when a cloud copy also exists.
- To delete your Trackk account in the app, open Profile → Account (or Profile → Privacy & data), tap Delete account, and confirm.
- You can also request account deletion without the app at trackk.pro/delete-account.html. We may verify that you control the account email. We complete verified web requests within 30 days.
- Account deletion removes your cloud account, backed-up rides, reviews, coaching history, and stored coaching media. Recordings kept only on your phone are not reachable by our servers; delete those in the app or remove the app from the phone.
Access, correction, and questions
You may ask to access or correct your personal information, withdraw an optional consent, or ask a privacy question by emailing us. Withdrawing a permission may prevent the related feature from working.
Changes to this policy
We may update this policy as Trackk changes. We will change the date above and provide additional notice when required.
Contact
Mtnpros inc., Québec, Canada
Privacy and support: support@trackk.pro